HOW LONG DOES IT TAKE MY ORDER TO SHIP?
We do everything we can to get orders shipped out as soon as they come in. Any order that comes in after 3pm EST is shipped out the following business day. To keep our Straps affordable we ship all US orders of $20 or more absolutely free via USPS. This means orders being shipped within the United States are typically delivered within 3-4 days but have been known to take up to 10 days on rare occasions. International orders end up costing a few dollars extra to ship and tend to take a few weeks at the very most, depending on the country. If you don’t receive your order by the time frames mentioned above, please contact us directly; we’re always happy to help out!
DO YOU INCLUDE TRACKING WITH YOUR ORDERS?
We sure do! Silly as it may sound, I personally think tracking an order is half the fun! Who wouldn't want to keep tabs on their newly acquired Zox as they make the journey home? We make it super easy too: As soon as your order ships you’ll receive an email from us with a tracking number as well as follow up notifications about when it's out for delivery and confirmation once it's in your mailbox.
CAN I GET MY ZOX WET?
They sure can! Zox are made of a special type of elastic that holds up very well in water; even after getting 'em wet the color will be super vibrant and awesome. Once in a while we see Straps that are in water non-stop get a little warped, as elastic tends to do over time, but unless you're a fish you probably have nothing to worry about. If you are a fish and have learned how to read, I'd love to hear from you! 🙂
HOW CAN I SUBMIT MY ARTWORK?
We'd love to see your work! That's why we set up our ZOX Bespoke program. Each week, we feature artwork from three talented artists to help them share their creations with the ZOX Community. If you'd like to learn more, just click here to get all the info you need.