TERMS AND CONDITIONS

Thanks for taking the time to visit zox.la, the official site of House of Kuipers, LLC d.b.a ZOX.

ZOX provides their services to you (“Buyer”) subject to the following Terms and Conditions. Please take the time to read them carefully.

ACCEPTANCE

This acknowledgement shall operate as ZOX’s acceptance of Buyer’s order, but such acceptance is made expressly conditional on assent by Buyer to the Terms and Conditions included in this acknowledgement. Such assent shall be deemed to have been given unless written notice of objection to any such conditions (including inconsistencies between Buyer’s order and this acceptance) is given by Buyer to ZOX promptly on receipt of this acknowledgment. The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between the parties, unless otherwise specified in a writing signed by both Buyer and ZOX.

PAYMENT

Terms of payment are within ZOX’s sole discretion. Advertised prices are in U.S. dollars and exclude shipping, handling and taxes unless otherwise noted. All payments must be in United States dollars. Buyer is responsible for paying all taxes associated with his or her order. Payment is due upon ZOX’s acceptance of an order. Amounts not paid for any reason when due bear interest at the highest rate allowed under applicable law. Current billing address and phone information must be included with every order. ZOX retains a security interest in the products and all proceeds thereof until the full purchase price therefore (including taxes and additional charges) has been paid.

ZOX accepts credit cards for all purchases. Buyer represents and warrants that (i) the credit card information Buyer supplies to us is true, correct and complete, (ii) charges incurred by Buyer will be honored by Buyer’s credit card company, and (iii) Buyer will pay charges incurred by Buyer at the posted prices, including all applicable taxes and shipping costs, if any.

Purchase orders from businesses may be accepted upon credit approval of credit and payable on net 30 basis or such other basis as we may approve or require.

We explicitly reserve the right not to accept your order, or to cancel the purchase agreement even after the order confirmation.

Our right to not accept your order or cancel your purchase

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded)
* your billing information is not correct or not verifiable
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
* we have reason to believe you are under 13 or do not have parental consent
* we have reason to believe that you are a reseller
* there was an error in the price quote
* we could not deliver to the address provided by you.

Returns and Exchanges

To qualify for a return or exchange, orders must be unopened and unused. This includes all extras that may have been sent with qualifying orders, such as Golden Cards. If your order qualifies, the items must be returned within 15 days of receipt for a refund. Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable. Used, opened, and/or final sale items cannot be returned. All items purchased with a coupon code are final sale and cannot be returned.

Make sure your order qualifies

Orders may be returned so long as:

– The order is unused and unopened.
– The order is returned within 15 days of receipt
– The order was not purchased on sale, using a discount code or with points
– The order was not a Mystery Pack or the Mystery Pack is unopened

How to return your order

Send your order, along with all original packaging, to:

ZOX // ATTN: RETURNS
23823 Malibu Rd #50-408
Malibu, CA 90265

Please also email bros@zox.la to notify them that you are sending in a return and include the product name(s) of the item(s) that you are returning.

Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

Happiness Guarantee

Happiness Guarantee applies to only one Strap in a customer’s first order. If you’re not 100% satisfied with your ZOX, please email bros@zox.la with your order number to request a refund. Offer is only valid within 7 days of receipt and is not available on orders outside of the United States. Offer not valid on Mystery Packs.

Claiming this offer will revoke your eligibility to complete future purchases on Zox.la and will result in deactivation of your account and a removal of all points tied to the account.

Await Credit

Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.

Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.

Damages

Damaged orders must be reported within 24 hours of receipt. Please email bros@zox.la with pictures for proof of damage.

SHIPPING

All orders will be shipped via USPS. You will be emailed a tracking number upon shipment. Please note we are unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.

Shipping and Risk of Loss

ZOX will arrange to ship products to Buyer. The risk of loss and title for such items pass to Buyer upon ZOX’s delivery to the carrier. A claim must be made with the carrier prior to the product being replaced. Buyer must notify ZOX of damaged or missing items from Buyer’s order within 5 days after Buyer receives product.

PRODUCT DESCRIPTION

ZOX attempts to be as accurate as possible with pictures and descriptions of product. If for any reason, Buyer feels his or her order did not meet the description listed, please contact us via email at bros@zox.la.

Disclaimer of all Implied Warranties

The goods covered by these Terms and Conditions are offered “AS IS” and “WITH ALL FAULTS.” Buyer understands and agrees that all warranties implied by the provisions of the California Uniform Commercial Code are excluded from this sale.    

 Liabilities

ZOX shall in no event have obligations or liabilities to Buyer or any other person for loss of use or incidental, special or consequential damages, whether based on contract, tort (including negligence), strict liability or any other theory or form of action, even if ZOX has been advised of the possibility thereof, arising out of or in connection with the sale, delivery, use, repair or performance of the Goods, or any failure or delay in connection with any of the foregoing. Without limiting the generality of the preceding sentence, ZOX shall not be liable for personal injury or property damage.

Privacy Notice

ZOX respects our customers’ right to privacy and will take all appropriate steps to keep your personal information confidential. Buyer can review ZOX’s Privacy Policy and Terms of Service on our web site. The Privacy Policy also explains how Buyer can update your information and elect not to receive email marketing solicitations from ZOX. Seller will maintain and use Buyer’s customer information in accordance with its Privacy Policy.

Children’s Privacy

ZOX does not knowingly market to, accept orders from, or solicit personal information from children under the age of 13. ZOX assumes no liability for orders from children under the age of 13.

ZOX maintains the confidentiality, security and integrity of personal information collected.

Force Majeure

If the performance of these Terms and Conditions or any obligation hereunder, except the making of payments hereunder, is prevented, restricted or interfered with by reason of fire, flood, earthquake, explosion or other casualty or accident; strikes or labor disputes; inability to procure parts, supplies or power; war or other violence; any law, order, proclamation, regulation, ordinance, demand or requirement of any government agency; or any other act or condition whatsoever beyond the reasonable control of the affected party, the party so affected, upon giving prompt notice to the other party, shall be excused from such performance to the extent of such prevention, restriction or interference; provided, however, that the party so affected shall take all reasonable steps to avoid or remove such causes of nonperformance and shall resume performance hereunder with dispatch whenever such causes are removed.

TERMINATION

Buyer or ZOX may suspend or terminate Buyer’s account or Buyer’s use of this Web Site at any time, for any reason or for no reason. Buyer is personally liable for any orders placed or charges incurred through Buyer’s account prior to termination. ZOX may also block Buyer’s access to Buyer’s Web Site in the event that (a) Buyer breach these Terms and Conditions; (b) ZOX is unable to verify or authenticate any information Buyer provides to us; or (c) ZOX believes that Buyer’s actions may cause financial loss or legal liability for Buyer, ZOX’s users or ZOX.

No Waiver

The failure by either party to enforce at any time any of the provisions of these Terms and Conditions, or to exercise any election or option provided herein, shall in no way be construed as a waiver of such provisions or options, nor in any way to affect the validity of these Terms and Conditions or any part thereof, or the right of either party thereafter to enforce each and every such provision.

No Other Warranty or Representation

Buyer hereby acknowledges that it has not accepted these Terms and Conditions in reliance upon any warranty or representation by any person or entity except for the warranties or representations specifically set forth herein.

Applicable Law

This Agreement shall be governed by the laws of the State of California as such laws are applied to contracts between residents entered into and to be performed entirely within the State of California.

Severability

The invalidity in whole or in part of any of these Terms and Conditions shall not affect the validity or enforceability of any other term or condition.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

ZOX reserves the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.Any person who violates these Terms and Conditions forfeits their right to participate in any future ZOX contest.

ZOX CONTACT INFORMATION

House of Kuipers, LLC
23823 Malibu Rd #50-408
Malibu, CA 90265

Bros@zox.la