We're committed to providing the very best experiences to everyone. To do this, we've created the ZOX Happiness Guarantee. This is our way of saying we're here, ready to do everything we can to make sure you're happy. Here's how it works with each of our products:
Straps, Imperials and Strings
If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first ZOX, please pass it along to a friend and we'll give you a full refund on it, no questions asked. If you have additional unworn Straps, Imperials or Strings you'd like to return within 15 days of purchase, you can fill out the return form at the bottom of this page and we'll get you taken care of right away.
Happiness Guarantee cannot be used when your initial purchase was used in conjuction with our Share the Love program.
Mystery Packs have grown to be tremendously popular because they're as the name implies: Mysterious! 🙂 Half the fun of ordering a Mystery Pack is not knowing what you're going to get. Because of this, we can't offer our Happiness Guarantee on this product. We do, however, accept returns on unopened Mystery Packs within 15 days of purchase. Please note that all three individual packages must be unopened to qualify for a return.
We know that buying clothing online can be weird so we're opening up our Happiness Guarantee to make sure you're thrilled with the entire experience; everything from the fit to the finish. If you order a ZOX Hoodie and you're not happy with the quality or fit, you can exchange or return it to us free of cost. Our only requirement is that it must be unworn (aside from trying the product on) and still have all tags affixed. If tags are removed or the sweatshirt is worn/washed we won't be able to accept the return unless there's a manufacturing or material defect.
If you're not 100% happy with your ZOX Imperial Backpack upon delivery, please fill out the form right away so we can make it right. We'll accept all returns within 30 days as long as it's unused and still has all tags affixed. When returning the Backpack, you'll also be required to include the ZOX Wallet / Certificate of Authenticity as well as all Strings included in the order.
We stand behind the quality of our products with a Limited Two Year Warranty. This is our guarantee that every ZOX product sold within the United States, Canada, and Mexico is free of production and material defects. This warranty is valid for two years, beginning on the date of purchase from Zox.la.
If you believe you have a defective ZOX product that was purchased from us within the last two years, please fill out the form below to set up a return authorization for inspection.
ZOX reserves the right to determine between defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim or from normal wear-and-tear.
That being said, we're here for ya. We're still just three brothers trying to make sure you're happy. Email us if you ever have an issue and we'll do our very best to make it right. <3