The ZOX Happiness Guarantee only applies to a single Strap or Imperial of your first order and is not valid on items found Mystery Packs. If you're not 100% happy with your first ZOX, we're more than happy to offer the refund for one of the items. Just email email@example.com with "Happiness Guarantee - 'Your Order Number'".
To return any remaining items in your first order, please see the details on Wristband returns below.
We only accept clothing returns and exchanges with all tags still attached and the garment in clean, unworn condition. To exchange your hoodie for a different size, please email firstname.lastname@example.org. You'll be required to pay for shipping both ways when exchanging products. To receive a shipping label for your exchange, please email email@example.com.
For returns, we charge a $5 restocking fee and you'll be required to cover the cost of postage back to us. All clothing refunds will be made in credit to Zox.la. No cash refunds will be made. To return an item, please email firstname.lastname@example.org with the subject, "Item Return - 'Your Order Number'" so we can process the return as quickly and efficiently as possible. All returns must include the free String that you selected when ordering.
If you'd like to return your Straps or Imperials that were not received in a Mystery Pack, they must be in unworn and clean condition. We only allow refunds for purchases in the USA within the first 14 days of the order being shipped. We charge a $1 restocking fee for all wristband returns. To return an item, please email email@example.com with the subject, "Item Return - 'Your Order Number'" so we can process the return as quickly and efficiently as possible.
When returning wristbands, you'll have the option to ship it yourself or receive a label from us and have the cost deducted from your refund. When shipping yourself, if you don't include tracking and the return is lost by USPS, we will not be able to issue a refund.
Refunds for ZOX Straps and Imperials will be cash refunds or you can elect to have account credits on Zox.la. Items found in Mystery Packs can not be returned.